Terms and Conditions of Sale.
(For mail order purchases)
All new products include VAT @ 15%
Goods are sold on the basis of the manufacturers specifications
and performance data.
All goods are sold with a return to base manufacturers warranty
for one year (two years with some manufacturers). Goods should
be in their original packaging and with all accessories included.
Any packaging or accessories missing will
be charged the following.
Standard Accessory and Packaging charge.
• Lead: £10.00 per lead inc Vat
• Instruction manual: £10.00 inc Vat
• Remote Control: £45.00 inc Vat
• Batteries: £5.00
• Packaging: £20.00
Delivery
Upon delivery of the goods please check
the number of boxes and sign the carriers receipt for the numbers
and write "unchecked" unless damage is apparent on the
outside of the box when you should write "damaged".
Please inspect the goods right away as any faults incurred during
carriage must be immediately notified to us in writing so we can
notify the carrier within 24 hours.
All goods are sent via Initial City Link
or by Royal Mail.
Goods that cannot be delivered for any
reason may be held at your local depot for five days. You will
be notified of this.
If after five days the goods are not collected,
they will be returned to us.
Returned goods to us will incur a £25.00 charge to your
credit/debit card.
Returns and Refunds Policy
You have a statutory right to withdraw
and cancel the contract within 7 days of receipt of the goods.
Please note that you must cancel in writing, return the goods
to us at your expense (insurance recommended) which must not be
damaged or soiled and should be complete with all remotes, leads
and accessories etc. and in the original packaging. We will then
refund you the purchase price.
• Goods must be returned 'AS SOLD' in the original packaging
with all components and accessories.
• Goods must be complete, unused,
and in 'AS NEW' condition (eg if you have opened the box to examine
the product it must have been done so without damaging the box
and packaging or damaging the product in any way) and must be
re-packaged as received.
Refunds
Full refund of the cost of the goods is wholly conditional upon
the above conditions being met and the refund authorised only
after a full inspection of the goods by our Returns department
to check for completeness and correct product return.
If anything is missing then charges
will be as listed above. Goods which are soiled or marked will
have deducted from the refund a percentage of their invoice price
depending on their condition and the affect on a resale
Faulty Goods
Too many products that are returned to us that are not faulty.
This can in some cases be put down to user error.
There are two types of procedures on
how we deal with goods that appear to have a fault.
We shall collect the goods, test it,
and if confirmed faulty we shall arrange a replacement to be sent
to them.
If the item comes back without a fault then it shall be returned
to the you and there will be a £30 charge* with covers postage
each way.
* N.Ireland £50 charge
The collection and return can be done on a day (Monday to Friday)
at an address convient to you.
Unless there are problems with stock the turn-around is just a
matter of days.
We shall collect the goods, test it, and if confirmed faulty
we shall arrange for it to be repaired.
If the item comes back without a fault then it shall be returned
to the customer and they will be liable to a £30* charge
with covers postage each way.
* N.Ireland £50 charge
The collection and return can be done on a day (Monday to Friday)
at an address convient to you.
If a repair is needed, turn-around is about three weeks.
