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Terms and Conditions of Sale.
All new products include VAT @ 17.5%
Goods are sold on the basis of the manufacturers specifications
and performance data.
All goods are sold with a return to base manufacturers warranty
for one year (two years with some manufacturers). Goods should be
in their original packaging and with all accessories included.
Any packaging or accessories missing will be charged the following.
Standard Accessory and Packaging charge.
• Lead: £10.00 per lead inc Vat
• Instruction manual: £10.00 inc Vat
• Remote Control: £45.00 inc Vat
• Batteries: £5.00
• Packaging: £20.00
Delivery
Upon delivery of the goods please check the number of boxes and
sign the carriers receipt for the numbers and write "unchecked"
unless damage is apparent on the outside of the box when you should
write "damaged".
Please inspect the goods right away as any faults incurred during
carriage must be immediately notified to us in writing so we can
notify the carrier within 24 hours.
All goods are sent via Initial City Link or by Royal Mail.
Goods that cannot be delivered for any reason may be held at
your local depot for five days. You will be notified of this.
If after five days the goods are not collected, they will be
returned to us.
Returned goods to us will incur a £25.00 charge to your credit/debit
card.
Returns and Refunds Policy
You have a statutory right to withdraw and cancel the contract
within 7 days of receipt of the goods. Please note that you must
cancel in writing, return the goods to us at your expense (insurance
recommended) which must not be damaged or soiled and should be
complete with all remotes, leads and accessories etc. and in the
original packaging. We will then refund you the purchase price.
• Goods must be returned 'AS SOLD' in the original packaging
with all components and accessories.
• Goods must be complete, unused, and in 'AS NEW' condition
(eg if you have opened the box to examine the product it must
have been done so without damaging the box and packaging or damaging
the product in any way) and must be re-packaged as received.
Refunds
Full refund of the cost of the goods is wholly conditional upon
the above conditions being met and the refund authorised only
after a full inspection of the goods by our Returns department
to check for completeness and correct product return.
If anything is missing then charges will be as listed above.
Goods which are soiled or marked will have deducted from the refund
a percentage of their invoice price depending on their condition
and the affect on a resale.
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